[vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1588913794672{background-color: #ecf5ff !important;}” el_id=”about-row-1″][vc_column][vc_custom_heading text=”ABOUT US” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_row_inner disable_element=”yes” el_class=”about-11 hide-this”][vc_column_inner width=”1/2″][vc_images_carousel images=”387,388,389,385,384,383,382,381,380,386,391,390,379,378,377,376,375,374,373,366,367,368,369,370,371,372,362,363,364,365″ img_size=”large” onclick=”link_no” speed=”3000″ autoplay=”yes” hide_pagination_control=”yes” hide_prev_next_buttons=”yes” wrap=”yes”][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]
ALLIANZ-SYNERGIA, INC.
Has worked and is continuously working on transforming telesales objectives to an operating model that better supports partner’s drive to promote the best customer experience and focus on the customer’s needs.
When it comes to outbound operations, we have been a trusted partner for over 20 years. Presently, we are servicing 10 lines of businesses which is comprised of outbound and inbound wireless, wireline sales and backroom which we have successfully and competitively mastered throughout the years. We have also been implementing high standards and practice professionalism when it comes to the process in telemarketing and backroom services.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”about-11″][vc_column_inner][vc_column_text]
ALLIANZ-SYNERGIA, INC.
Has worked and is continuously working on transforming telesales objectives to an operating model that better supports partner’s drive to promote the best customer experience and focus on the customer’s needs.
When it comes to outbound operations, we have been a trusted partner for over 20 years. Presently, we are servicing 10 lines of businesses which is comprised of outbound and inbound wireless, wireline sales and backroom which we have successfully and competitively mastered throughout the years. We have also been implementing high standards and practice professionalism when it comes to the process in telemarketing and backroom services.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”about-22″][vc_column_inner width=”1/2″][vc_column_text el_class=”show-mob-only”][/vc_column_text][vc_column_text]ALLIANZ-SYNERGIA INCORPORATED is composed of around 448 Agents, Staff and Officers and has presented ten main units namely Allianz-Synergia Globe Postpaid, Globe Broadband, Konsulta MD, Online-Inbound Accounts for Postpaid and Broadband, Online Postpaid and Broadband, Lukewarm, Differentiated Customer Experience (DCE), Family Doc and M2Cash.
Located at 301 Seneca Plaza. E. Rodriguez Ave. New Manila Quezon City. Comprised of President, Operations Managers, Team Leaders, Assistant Team Leaders, HR Manager, Compliance Head/DPO, Training Head, Training Officers, Compliance Staffs, Safety Officer, Quality Assurance Head, Quality Officers, Admin Officers, Admin Staff, Verifiers, I.T. supports, Finance Officer, Payroll and Benefits Officer, Payroll Staff, Backroom Agents and around Agents.[/vc_column_text][/vc_column_inner][vc_column_inner el_class=”hide-on-mob” width=”1/2″][vc_column_text el_class=”show-desktop-only”][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”about-33″][vc_column_inner width=”1/2″][vc_column_text]
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Our Purpose
As a growing BPO service provider, our mission is to understand clients’ specific needs with the best quality service and valued solutions. To promote not just a sustainable living for all our employees, but a purposeful life.
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Where We Want To Be
Guided by our mission and our values, our vision is to build a legacy of excellence and be the most desirable local BPO.
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What We Are
• Conduct business with integrity and fairness
• Focus on our customer ’s needs
• Continuously train our employees and improve our processes
• Provide quality products and services
• Reward employees on merit and promote teamwork
• Maintain safe and healthy working environments
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_custom_heading text=”WORDS OF APPRECIATION” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_column_text]“Thank you for years for really a purposeful and successful partnership we had. Working with Allianz, we saw a tremendous growth in our sales and business for the past 5 years or more. Allianz is a perennial major contributor to the total business of Globe Online & Telesales. As Allianz started to be an Outbound Telesales Partner, being the leading partner for GOTS, they were also tapped to provide service for both Online and Inbound business. The services provided were aligned on providing the Wonderful Experience that Globe drives and promotes. Delivering business objectives and add value to Globe and its customers.”
– Mark Retardo (Business Development, EC Pay General Trade)
“Allianz has far exceeded any other vendor we have worked with. They truly put an effort to building a long lasting relationship with their clients, and this was evident given their reliability and professionalism.”
-Raul G. Salva Cruz (Director of Operations, Globe Telehealth Inc.)[/vc_column_text][/vc_column][/vc_row][vc_row el_id=”record-of-excellence”][vc_column][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” el_id=”dark-blue” css=”.vc_custom_1589190393407{background-color: #004a99 !important;}”][vc_column][vc_custom_heading text=”RECORD OF EXCELLENCE” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_column_text]
Allianz-Synergia, Inc. has a structured operations for each of its line of businesses. Our team’s platform is to exceed our partner’s monthly objective that focuses on performance with quality, compliance and for the security of both parties. Here are some other reasons to consider us:
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2010
- TOP 3 BUSINESS PARTNER OF GLOBE TELECOM
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2011
- TOP 2 BUSINESS PARTNER OF GLOBE TELECOM
- TOP OUTBOUND MOBILE POSTPAID PARTNER
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2012
- TOP BUSINESS PARTNER OF GLOBE TELECOM
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2014
- TOP BUSINESS PARTNER OF GLOBE TELECOM
- TOP OUTBOUND PARTNER Q2, Q3-2014 (ACHIEVING THE HIGHEST NUMBER OF POSTPAID MOBILE ACTIVATION)
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2015
- TOP BUSINESS PARTNER OF GLOBE TELECOM
- TOP OUTBOUND BACKROOM TEAM FOR Q2, Q4 (HIGHEST FLOW THROUGH RATE)
- TOP OUTBOUND PARTNER FOR Q1, Q2, Q3 & Q4
- TOP OUTBOUND PARTNER FOR ACCURACY IN Q4
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- BEST BACKROOM TEAM FOR TATTOO POSTPAID IN Q4
- TOP OUTBOUND PARTNER FOR FT RATE IN Q4
- TOP OUTBOUND PARTNER FOR CONVERSION RATE IN Q3 & Q4
- TOP ONLINE PARTNER WITH THE HIGHEST CONVERSION FOR Q1
- TOP OUTBOUND PARTNER FOR TATTOO POSTPAID IN Q2, Q4
- TOP PARTNER FOR INBOUND SALES AND MONITORING IN Q4
- HIGHEST QUALITY SCORE QMT
- TOP OUTBOUND PARTNER OF THE YEAR FOR 2015
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2016
- TOP 2 BUSINESS PARTNER OF GLOBE TELECOM
- TOP OUTBOUND PARTNER FOR MOBILE POSTPAID IN
- HIGHEST MOBILE OUTBOUND REVENUE CONTRIBUTION OF 2,581,508 FOR Q3
- HIGHEST QUALITY QMT FOR Q3 (HIGHEST QMT SCORE @ 95%)
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- TOP INBOUND PARTNER SALES AND MONITORING FOR Q2, Q4 – 2016(HIGHEST TRANSMITTAL RATE @ 98%)
- HIGHEST FLOW-THROUGH RATE FOR Q2, Q4
- TOP PARTNER FOR MOBILE POSTPAID FOR Q2
- TOP OUTBOUND PARTNER FOR MOBILE POSTPAID FOR Q2 (HIGHEST ACTIVATION ON DECLARED SEAT)
- TOP INBOUND PARTNER ON SALES AND MONITORING FOR Q1, Q2, Q3 (OVER ACHIEVING THE CONVERSION RATE AT 61% FOR MOBILE POSTPAID)
- TOP ONLINE LUKEWARM SALES AND MONITORING FOR Q2, Q3, Q4
- TOP INBOUND PARTNER FOR GLOBE BROADBAND FOR Q3 (70% FLOW THROUGH RATE)
- HIGHEST WIRELESS TRANSMITTAL AND QUALITY SCORE FOR Q4 (ACHIEVING 99.83% POSTPAID)
- HIGHEST TRANSMITTAL RATE FOR MOBILE POSTPAID FOR Q4 (HIGHEST TRANSMITTAL RATE OF 95.16%)
- BEST BACKROOM TEAM FOR POSTPAID MOBILE FOR Q1 (HIGHEST FLOW THROUGH RATE AT 60.6%)
- TOP ONLINE LUKEWARM SALES AND MONITORING FOR (HIGHEST ACTIVATION FOR ONLINE POSTPAID)
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2017
- TOP 2 BUSINESS PARTNER OF GLOBE TELECOM
- TOP ONLINE LUKEWARM SALES & MONITORING FOR Q1
- TOP INBOUND PARTNER GLOBE BROADBAND FOR Q1
- TOP INBOUND PARTNER SALES & MONITORING FOR Q1, Q2, Q4
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- GOTS HIGHEST WIRELESS COMPLIANCE/TRANSMITTAL QUALITY FOR Q1
- GOTS BEST BACKROOM TEAM FOR Q2
- ONLINE LUKEWARM SALES & MARKETING FOR Q2
- TOP INBOUND PARTNER FOR GLOBE BROADBAND FOR Q2
- TOP MOBILE POSTPAID INBOUND SALES & MONITORING FOR Q3
- TOP OUTBOUND PARTNER FOR POSTPAID MOBILE IN Q4
- HIGHEST REVENUE CONTRIBUTION FOR POSTPAID MOBILE IN Q4
- HIGHEST REVENUE PER SEAT FOR MOBILE POSTPAID IN Q4
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2018
- TOP BUSINESS PARTNER OF GLOBE TELECOM – GOTS
- TOP OUTBOUND PARTNER FOR POSTPAID MOBILE
- TOP OUTBOUND PARTNER FOR POSTPAID MOBILE IN Q3
- TOP INBOUND SALES AND MONITORING PARTNER FOR POSTPAID MOBILE
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- TOP GLOBE AT HOME INBOUND SALES & MONITORING FOR Q3, Q4
- HIGHEST REVENUE CONTRIBUTION FOR POSTPAID MOBILE IN Q3
- HIGHEST VOLUME CONTRIBUTION FOR POSTPAID MOBILE IN Q3
- TOP OUTBOUND PARTNER FOR POSTPAID MOBILE IN Q3
- HIGHEST REVENUE PER SEAT FOR POSTPAID MOBILE IN Q3
- INBOUND SALES AND MONITORING FOR GLOBE AT HOME CONSISTENCY AWARD
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2019
- TOP BUSINESS PARTNER OF GLOBE TELECOM – GOTS
- TOP OUTBOUND PARTNER FOR MOBILE POSTPAID HIGHEST REVENUE ACHIEVEMENT OF – ₱20,374,550
- TOP OUTBOUND PARTNER FOR BROADBAND – ₱3,225,866
- 2019 TOP PARTNER FOR ONLINE SALES – ₱7,783,395
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- OVER ACHIEVEMENT IN CONVERSION RATE FOR INBOUND SALES & MONITORING MOBILE POSTPAID (73%)
- OVER ACHIEVEMENT IN CONVERSION RATE FOR INBOUND SALES & MONITORING GLOBE AT HOME
- REVENUE GROWTH FOR ONLINE LUKEWARM
- TOP OUTBOUND PARTNER FOR POSTPAID MOBILE
- TOP OUTBOUND BROADBAND PARTNER FOR Q1
- TOP GLOBE MOBILE POSTPAID INBOUND SALES & MONITORING FOR Q1, Q2
- TOP ONLINE SALES PARTNER FOR POSTPAID MOBILE FOR Q1
- TOP GLOBE BROADBAND POSTPAID INBOUND SALES & MONITORING FOR Q1, Q2
- ONLINE SALES HIGHEST TRANSMITTAL RATE FOR POSTPAID MOBILE BW Q2
- TOP ONLINE SALES TEAM FOR POSTPAID MOBILE LUKEWARM FOR Q2
- HIGHEST BROADBAND ACTIVATION FROM THE BASE IN Q2 (HIGHEST WEIGHTED EFFICIENCY PER AGENT)
- TOP OUTBOUND PARTNER FOR POSTPAID MOBILE IN Q2 (HIGHEST EFFICIENCY PER SEAT)
[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” el_class=”strategy” el_id=”strategy”][vc_column][vc_custom_heading text=”STRATEGY” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner el_class=”strat-text-white” width=”1/2″][vc_column_text]LEADERSHIP PROGRAM – Allianz-Synergia, Inc. continuously invests on personal and work leadership programs, emotional intelligence, work ethics and attitude, personality development, effective time and basic project management and coaching activities to ensure continuous development and growth.
Programs were guided by our dedicated HR Consultant ensuring the continuous and utmost results for all members.
TALENTS – Allianz-Synergia, Inc. HR team source and screen candidates using a right profiling process to onboard the right candidate for each of our line of businesses.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner el_class=”strat-text-black”][vc_column_text]TRAINING – Our training team works closely with Globe for the timely
dissemination of products and process updates. Our team uses post evaluation exams and processes to measure the agent’s knowledge and competence. Also we have Personality Development, Behavioral trainings and Career Development Plan to guide us on what will be the agent’s journey towards his/her career. Together with our HR Consultant, we work hand-in-hand for the continuous enhancement of all members giving our clients the best quality service they deserve.
VIGILANCE AND COMPLIANCE – Our Company has mastered the compliance process to protect the safety of customer information, Globe’s data security promise, and Allianz-Synergia and its employees.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1597299506951{background-color: #00428a !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”join” el_id=”joinus”][vc_column][vc_custom_heading text=”JOIN US” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_column_text el_class=”form-wrap”][contact-form-7 id=”460″ title=”Contact form”][/vc_column_text][/vc_column][/vc_row]